Federal Competition and Consumer Protection Commission (FCCPC) says residents should leave the purchase, repair, or replacement of transformers and other electrical equipment to the distribution companies (DisCos).
The commission said this in a statement made available on its social media handles.
FCCPC stated that consumers are not expected to be involved in the purchase, repair, or replacement of transformers, poles, or other associated electrical equipment, unless where necessary.
According to the agency, it is the responsibility of DisCos to ensure that damaged transformers are replaced within 48 hours after being notified.
FCCPC added that a written agreement and due compensation should be made in situations where residents take action.
The statement read, “Electricity Consumer Right/Responsibility: It is not the responsibility of the customer or the community to purchase, replace or repair transformers, poles, or other associated equipment used in the distribution of electricity.
“DisCos are required to replace damaged transformers within 48 hours of official notification. But if the DisCo is unable to do so, residents may enter into a previous written agreement on terms of replacement with the DisCo in accordance with the NERC Investment in Electricity Networks Regulation & get appropriate refund/compensation.”
On the issue of meter purchase, FCCPC said “customers can purchase meters using the MAP Framework”, however, “DisCos are responsible for refunding or compensating customers who paid in advance for the meters.
“The cost of the meter is to be reimbursed in 36 equal monthly payments using consumer-purchased energy credits (tokens).”